Get in touch

For billing, account, or security issues, use the in-app support / ops channel.

01 · Channels

Support pathways

For billing, account, or security issues, use the in-app support / ops channel.

02 · Flow

Preferred support flow:

Open /ops if you are an operator.
Use Telegram / Omni support entry if enabled.
Include wallet address, timestamp, and expected behavior.

03 · Notice

Response window

Service level

Operator-tier requests via /ops are prioritized. Standard requests are typically acknowledged within 1–3 business days; security or billing escalations bypass the queue.

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